FAQs

CreativStep is a dedicated online platform that curates high-quality, hard-to-find sneakers and footwear from reputable sources. We’re passionate about sneaker culture and strive to provide a trusted experience for enthusiasts through transparency and great customer service.

Our registered office is located at 1401 Pennsylvania Ave ste 105 1879, Wilmington, DE 19806, United States. Please note that this is an administrative office and not a physical retail store. All purchases are conducted online through our website.

We source all products from reputable suppliers, marketplaces, and trusted third-party partners. While we do not claim to be an authorized distributor of any brand, our team performs a thorough quality check on every item to ensure consistency with known standards in the sneaker community.

The "CreativStep Verified" process is our internal quality inspection and assurance procedure. Please note this is not affiliated with or endorsed by any brand or manufacturer.

• Thorough Physical Inspection: We examine materials, construction, stitching, and overall condition of the product.
• Accuracy Check: We verify SKU, size, and colorway against publicly available references and known releases.
• Listing Consistency: We ensure all product details match the images and description shown on our website.
• Packaging Review: We inspect the packaging and included accessories to ensure they match the expected standard.

This process helps ensure that you receive a high-quality item that aligns with your expectations as reflected on our store.

Unless explicitly stated otherwise in the product description (which is rare), all sneakers sold on CreativStep are brand new and unworn.

As a reseller offering limited releases and hard-to-find models, our pricing reflects current market value, sourcing complexity, and inspection efforts. Some prices may be above or below original retail depending on global market demand and availability. We source products globally to ensure access to rare and limited editions.

Simply browse our collection, select the style and size you want on the product page, click the "Add To Cart" button, and then proceed to checkout. Follow the straightforward steps to enter your shipping information and payment details to complete your purchase.

We accept a wide range of secure payment methods, including: Visa, Mastercard, American Express, Apple Pay, Google Pay, and potentially others as indicated during the checkout process.

Absolutely. We prioritize your security. All transactions are processed using secure socket layer (SSL) technology, encrypting your card details during transmission. Your full payment information is used only to complete the transaction and is not stored on our servers.

You have a very limited window to request changes or cancellations. Please contact us at support@creativstep.com with your order number within 5 hours of placing the order. If requested within this timeframe, please note that a 15% management and transaction fee will apply to cancellations. After 5 hours, orders typically enter processing and cannot be modified or canceled.

We offer worldwide shipping. Specific details and estimated delivery times for international destinations are provided during checkout.

Within the United States, we currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid physical street address.

We offer FREE Standard Shipping on all orders, both domestically within the US and internationally.

First, orders take 1-3 business days for processing and verification. After shipping, estimated delivery times are:

• United States: Typically 9-12 business days.
• International: Typically 14 to 17 business days. We work with international logistics partners to offer efficient global delivery while maintaining competitive pricing.

Please be aware that potential delays due to customs, carrier issues, weather, or holidays can occur. See our Shipping Policy for more details.

Once your order ships, you will receive an email with a tracking number. You can use this number on the carrier's website or enter it on our dedicated tracking page: https://creativstep.com/shipment-tracking/. Please allow up to 48 hours for tracking information to become active.

No. The price you see at checkout is the final price. CreativStep handles the necessary taxes and import duties, so you will not be charged additional fees upon delivery.

If your order is damaged during transit, please contact us immediately (within 7 days of delivery) at support@creativstep.com or call +1 (415) 938-9366. Provide your order number and photos of the damaged item and packaging. We will work swiftly to resolve the issue. See our Shipping Policy for details.

Once tracking confirms delivery to your address, CreativStep is no longer responsible for the package. If you suspect it's lost or stolen after confirmed delivery, please check with neighbors/building management and then contact the shipping carrier directly to report the issue.

You have 14 days from receiving your item to initiate a return for eligible items (defective/damaged/wrong item, or change of mind/sizing issues). Items must be returned unworn, unused, unwashed, with all original tags and in the original, undamaged packaging. Please see our full Refund and Returns Policy for complete details.

CreativStep covers return shipping costs if the return is due to our error (defective, damaged, wrong item). If you are returning due to a change of mind or a sizing issue, you (the customer) are responsible for the return shipping costs.

Please email our support team at support@creativstep.com within 14 days of delivery, providing your order number and reason for return (include photos if item is damaged/wrong). Do not send items back without receiving authorization and the correct return address from us.

Once we receive and inspect your return (1-3 business days), we will notify you of approval. If approved, we process the refund immediately to your original payment method. However, it may take your bank or card company additional time (often 5-10 business days) to post the funds to your account.

For defective/damaged/wrong items, we will arrange a replacement. For exchanges due to sizing or preference, the best way is to return the original item (following the return process, customer pays shipping) and place a new order for the desired item.

No, you do not need an account. You can complete your purchase using our guest checkout option. However, creating an account allows you to easily track your orders, view your order history, and manage your shipping addresses for faster checkout in the future.

We take your privacy and security seriously. We use industry-standard SSL encryption to protect your data during transmission. Payment details are used only for the transaction and are not stored. Please review our Privacy Policy for more information.

You can reach our customer support team via:

• Email: support@creativstep.com
• Phone: +1 (415) 938-9366
• Contact Form: On our Contact Us page.

Our team is available 9AM - 5PM PST, Mon - Sat. We aim to respond to emails within 24-48 business hours.